Sometimes you win one, but what, exactly....?
Had an unsatisfactory stay at a HoJo's motel in suburban Phila area. Sent an "onion" letter to HoJo, noting really disgusting findings in and around the bathroom, problems with putative internet...
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you'd think if they were just placing "something to read" in the room, the least they could do is give you a worn out, year-old copy of People Magazine. at least now you know why you had issues... the...
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So he called you, didn't apologize, and threw in the 20% carrot to come back. Heck your AAA card could have gotten that for you, lol Why did he waste his time calling you back? Your "putative internet...
View ArticleRe: Sometimes you win one, but what, exactly....?
Probably because some rulebook says he has to.I have to laugh -- why do they think a discount on an unsatisfactory "product" is going to do anything for you??
View ArticleRe: Sometimes you win one, but what, exactly....?
We had a rather unsatisfactory experience at a HoJo's in New York, near JFK. Didn't write a letter, just decided we would avoid that chain in the future.
View ArticleRe: Sometimes you win one, but what, exactly....?
I had a slightly different experience recently. I can't remember if I posted here or not. I booked a night in a gorgeous hotel for a celebration with husband. Got good rate as booked only 2 nights...
View ArticleRe: Sometimes you win one, but what, exactly....?
That's terrific Kavey!We had a lesser experience in that category. We stayed in the then new Chicago Le Meridien at a relatively inexpensive introductory rate. At the time they were bucking for 5 star...
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What a lovely story, Kavey! There's hope for the industry, isn't there?
View ArticleRe: Sometimes you win one, but what, exactly....?
Isn't it interesting that the more upscale the place, the nicer the incentive to come back again...
View ArticleRe: Sometimes you win one, but what, exactly....?
Kavey, that's great!Cass, your "incentive" reminds me of the time we found a cockroach in our takeout from a local Chinese restaurant. When we brought it in to show them, they offered us a free...
View ArticleRe: Sometimes you win one, but what, exactly....?
I think it was a W.C. Fields routine. 1st prize in the contest is a one-week, expense paid trip to Philadelphia. 2nd place prize is a 2-week, expense paid trip to Philadelphia.
View ArticleRe: Sometimes you win one, but what, exactly....?
Actually, I love Philadelphia -- consider it vastly under-rated, especially if you include surrounding areas like Bucks County and Wilmington/Chadds Ford area. This particular HoJos just happened to...
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I certainly can't wait to go back for our second visit!Sal, that's cool about the concierge remembering and getting that upgrade for you...
View ArticleRe: Sometimes you win one, but what, exactly....?
Kavey - was that the place in Reading? What's the weekend you're going back?
View ArticleRe: Sometimes you win one, but what, exactly....?
Forbury Hotel...Going for wedding anniv.Tend not to put my away dates online... September.
View ArticleRe: Sometimes you win one, but what, exactly....?
Some hotel chains are astoundingly unresponsive to customer feedback. A few years ago we booked a couple of nights at a Ramada in Atlanta - not a 4-star hotel by any means, but we at least expected...
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It's strange isn't it?You'd think that in this day and age of internet communication and review sites that hotels would understand better than ever the importance of resolving complaints promptly,...
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